When will I receive my order?
While many orders will ship directly from our warehouse, we do drop-ship from other suppliers. Most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping.
What could cause a shipping delay?
Wrong address or zip code used for the shipping address. When the shipping company can’t deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information. Unforeseen circumstances at our business.
Undeliverable packages (orders returned to us)
Packages that are returned to us by the U.S. Postal Service or UPS and marked as “Unclaimed”, “Return to Sender”, “Attempted Unknown”, “Refused”, or “Invalid Street Address”, will be credited back to the customer’s credit card on file, less the shipping and handling fees and a 25% restocking fee.
Return Shipping Costs
Return shipping is the customer’s responsibility.
Returns are subject to a 15% Restocking Fee.
Outgoing Shipping Costs
If an item was sold with “Free Shipping”, the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.
Item is on backorder
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.
How will you ship my order?
We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. DISCOUNT TRAILER reserves the option to choose the best carrier available at the time of shipment.
How much is shipping?
Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing.
How do I get FREE GROUND shipping on my order?
Orders over $100 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the 48 Contiguous United States. Free Shipping EXCLUDES orders requiring truck freight OR orders shipping to Alaska,Hawaii,Puerto Rico or Guam.
Do you ship to Freight Forwarders?
No we do not. There are no exceptions.
Do you ship to Canada and US Territories?
We regret that we are not shipping orders outside the 50 United States at this time.
Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.
Do you ship to Alaska and Hawaii?
We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-888-973-6967. Our team is available Mon – Fri 7:30 – 4:00 PM PST or us our online contact form.
Do you offer expedited shipping?
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Delays during holiday seasons between Thanksgiving and Christmas
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Delays by shipping companies
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Can I send an order to a country other than the United States?
Currently, we only ship to the 50 United States.
Can I have my order sent to more than one address?
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you’ll need to place a separate order for each different shipping address.
Billing address information is inconsistent with what is on the credit card record
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.
How fast is my order processed?
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
When will my order ship?
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 business days. If there are any known delays, we will let you know as soon as possible.
What shipping options are available?
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Do you ship outside of the USA?
We do ship Internationally daily via UPS or other International carrier. Normal shipping to Canada is via UPS Ground standard to Canada. Buyer is responsible for any customs duties or taxes that are due once the order or orders arrive in his or her country.